Terms and Conditions

Terms and Conditions

MK-TRANSFER (hereinafter referred to as a contractor) is a taxi service company based in Munich, Germany. It provides its services to its customers under the terms and conditions described below. The customer (also the client) agrees to all these points when placing the order These terms and conditions are part of the contract between the contractor and the client and apply to all services provided by the contractor, for example, business or private trips or tours. Other terms and conditions are not binding – unless they are available in writing and the contractor has signed them legally!

Order placement and the start of the contract

The client is obliged to inform the contractor in advance about all factors that are relevant to the execution of the order, such as dates and number of persons to be transported. In addition, the customer must provide the following information when placing the order: name, place of residence, and telephone number. A contract is only concluded if the order is confirmed by the contractor in writing, by telephone, or orally with the agreed scope of services. The agreed scope of services is part of the contractual conditions.


Unless otherwise agreed in writing, the prices valid at the time the service is provided shall apply. In the case of flat-rate agreements, the agreed price applies for the corresponding order period. In the case of flat-rate agreements, the agreed price applies for the corresponding order period. If another agreement exists, the procuring party shall be bound by the price included in the offer for 30 days from the date of the offer. Alle genannten Preise verstehen sich inklusive der Mehrwertsteuer von 19 Prozent in Euro, falls keine andere schriftliche Absprache getroffen wurde.

payment terms

After the customer has signed the order confirmation, the contractor can demand payment guarantees. If these fail, the previously confirmed order is no longer valid. As a rule, the service provided is paid for immediately after the order is completed in cash or by credit card. However, the order can also be placed using a payment slip – provided that this has been agreed in advance with the contractor. The invoice must be paid within 10 days of receipt; otherwise, the company reserves the right to charge additional costs. Deviating modalities require a written agreement when drawing up the contract.

Exclusion of carriage, obligations, and damage

We transport people who wish to use our exclusive passenger transport service. Persons who pose a danger to safety and order are excluded from carriage. When using our facilities and vehicles, passengers must behave as required by the safety and order of the operation, their own safety, and the consideration of other persons. Instructions from our staff or chauffeur must be followed. If a passenger does not comply with his obligations despite a warning, he may be excluded from further carriage. Damage to the vehicles or other damage by passengers must be replaced by the causer or our contractual partner. In case of contamination, cleaning fees will be charged separately. If the perpetrator and our contractual partner are not identical, both are liable as joint and several debtors. The liability also exists if the client is not at fault

the client’s withdrawal

The customer can withdraw from the journey free of charge up to 24 hours before the agreed start of the service. If the cancellation is made within 24 hours before the start of the service, the client is obliged to pay 100% of the agreed price. The Contractor reserves the right to demand a lump sum as compensation in order to cover the precautions and expenses made. If the customer does not make use of the trip without cancellation (no show), he is obliged to pay the agreed price to the contractor without deduction, regardless of the cancellation period.

For all services, a free waiting period of 15 minutes from the agreed pick-up time applies. If the customer does not appear within this waiting period, the Contractor reserves the right to consider the service canceled and to charge the full price. For airport pick-ups, there is a free waiting period of 60 minutes from the agreed arrival time.


Claims for damages against the contractor as well as against their vicarious agents are excluded unless the damage was caused intentionally or through gross negligence. The contractor is insured for damages to third parties. In addition, the liability of the contractor is limited to the agreed service price at most. Should the client suffer damage, he is obliged to provide the contractor with the information necessary for the insurance. If the contractor is unable to meet an agreed date due to technical breakdowns, force majeure, weather-related emergencies, or legal requirements (e.g. smog), the customer has no claim to the performance of the contract and receives paid payment back. In the event of a technical breakdown, the contractor is entitled to provide a replacement vehicle.

Claim notification and limitation period

Passengers are responsible for damage to the vehicles and their interiors, such as excessive pollution of the seats, carpets, side and roof cladding, and improper operation of the facilities. Recognizable damages and claims must be reported immediately after the end of the transport. In the event of damage that is not immediately apparent, passengers have 7 days to claim it in writing. Claims for damages based on intent or gross negligence are subject to a limitation period of 3 years from the date of the damage incurred.

Place of performance, jurisdiction, other

The place of jurisdiction is Munich. Should any provision of these Terms and Conditions be invalid, this shall not affect the validity of all other provisions. Additional agreements and deviating agreements must be recorded in writing. In the event of disputes that are not addressed in these terms and conditions, we refer to the Swiss Code of Obligations (OR). For these terms and conditions and the entire legal relationship between the company MK-TRANSFER and the client, the law of the city of Munich. Germany.